Refund & Return

RETURN POLICY

Returns on stock (non-custom) items are accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.

DAMAGED OR DEFECTIVE ITEMS

We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at +8613609601077 for assistance.

RETURN PROCEDURE

STANDARD PACKAGE SHIPMENTS :

For your convenience, we offer the easy way to complete a return. You can either ship the item(s) back yourself or generate a shipping label from your order number. 

FREIGHT/PALLET SHIPMENTS (INCLUDING DISPLAY CASES):

Please fill the return form and contact us so a Sales Return Order number can be generated for your return. Clearly write/label all sides of the shipment with the assigned Sales Return Order number. 

PACKING ITEMS TO RETURN

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

REFUNDS & CREDITS

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.

NON-RETURNABLE ITEMS

We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.